Service · payments audit
Payments audit for iGaming:
We check the entire deposit path, from registration to the issuing bank’s response. You get a prioritised list of issues, an estimate of their impact and a plan of changes, and we support you through implementation.
When you need an audit
Typical situations operators come to us with.
Approval rate dropped, cause unclear
The provider says “everything works on our side”, yet deposits are down on last week.
Lots of declines, no response
“Do not honor” and “Insufficient funds” pile up in the logs, but nobody breaks them down by bank and BIN.
One PSP carries almost all volume
Any outage at that provider and the cashier in a key geo stops.
Many sign-ups, few deposits
Players reach the cashier and leave: wrong method, extra fields, an unclear error.
Fees keep growing
Provider terms haven’t been revisited since launch, while your volume has changed a lot.
No picture in numbers
You hear about problems from support or players, not from a dashboard.
What we check
Six areas where deposits get lost.
Player path to the cashier
Registration, verification, getting to the cashier. We look for extra steps, fields and points where players drop the deposit.
Cashier
Methods by geo and their order, default amounts, currencies, error messages, mobile version, repeat deposits.
Gateway
3DS settings, timeouts, card storage and tokenisation, status and callback handling.
Routing and cascading
Rules by geo, BIN and issuing bank, which decline codes are cascaded, compliance with Visa and Mastercard retry limits.
Providers
Approval rate and stability of each PSP, pricing, fees, reserves, settlement times, contract terms.
Analytics and processes
Which metrics are tracked, who monitors approval rates, how and when an issue is escalated to a provider.
Audit deliverables
Not a generic deck, but specific changes for your setup.
A report for every step
Issues found, prioritised by impact on deposits versus effort to fix.
Loss estimate
Where deposits are lost and what share: cashier, providers, issuer declines, technical failures.
Plan of changes
What to fix now, what within a month, and what needs gateway work or new providers.
Support
We help implement the changes and measure the results against the baseline.
How we work
Five steps from the first call to measurable results.
- 1
Intro call
We get to know your situation and goals
- 2
NDA and access
We sign an NDA if needed
- 3
Audit
We find and analyse the issues
- 4
Recommendations
A prioritised plan of changes
- 5
Implementation
We stay with you until the results are in
Pricing that fits your task
Depends on how deep we go into the product (what access you can give us) and which regions we review.
Website, gateway and analytics audit.
Full optimisation cycle with implementation support.
Frequently asked questions
How is an audit different from a one-off consultation?
A consultation answers a specific question. In an audit we go through the entire deposit path ourselves, review settings and data, and come back with a report, a loss estimate and a plan of changes.
Do we need to pause payment acceptance?
No. The audit runs on your live setup: we review settings and statistics and go through the cashier as a player. Changes are then rolled out step by step without pausing payments.
Does an audit make sense for a new project with no payment history?
Yes. Instead of analysing statistics we review the chosen gateway, providers, methods by geo and routing scheme before launch, so you don’t lose deposits from day one.
What access do you need?
We agree on the scope of access on the intro call: from viewing the cashier and analytics to gateway settings. We sign an NDA before any data is shared if needed.
How much does a payments audit cost?
An initial audit of the website, gateway and analytics for Tier 1 starts at €600. A full optimisation cycle with implementation support typically costs €3,000–4,000.
Other services
We set up smart routing and cascading for deposits: rules by geo, BIN and issuing bank, cascading by decline code and after 3DS, sticky routing. Specs for in-house gateways and setup.
Approval rate · · 8 minHow to Improve Deposit Approval Rates in iGaming: 7 LeversA practical guide: how to measure approval rate and what to change in the cashier, routing, cascading and 3DS, and how to work with providers and declines to get more deposits through.
Audit · · 9 minCasino Cashier Audit Checklist: 30 Points30 points to self-check an iGaming cashier: player path, methods by geo, gateway, routing and cascading, providers, analytics and processes.
GURO PSPAll servicesWe take on a single task or run your entire payments function end to end.
Tell us about your payment setup
Gateway, cashier, geos and main issues. We’ll tell you where to start and estimate the scope.