Casino Cashier Audit Checklist: 30 Points

How to use it

Answer separately for each key geo: a cashier that works well in Germany may be losing deposits in Canada. Where you lack data, mark the point as “don’t know” — that is a result too: it means you can’t see that part of the funnel.

1. Player path to the cashier

1. A player can make a first deposit right after registration, without extra steps.
2. The registration form doesn’t ask for data that isn’t needed before a deposit.
3. Verification requirements are clear to the player in advance, not sprung at the moment of payment.
4. The deposit button is visible on every screen, including mobile.
5. You know what share of registered players opens the cashier and what share makes a first deposit.

2. Cashier

1. Each key geo has popular local methods, not just cards.
2. The order of methods depends on the player’s geo rather than being the same for everyone.
3. Default amounts match real deposits in that geo.
4. A repeat deposit takes one or two clicks with a saved method.
5. Error messages explain what to do next rather than just “payment error”.

3. Gateway and 3DS

1. As much player and device data as possible is sent in 3DS 2.
2. You see the share of payments where the player didn’t complete 3DS, per provider.
3. Timeouts are set so the player doesn’t wait forever or pay twice.
4. Transaction statuses and callbacks are handled correctly: no “stuck” deposits.
5. Cards are stored via tokenisation, and repeat payments use the token.

4. Routing and cascading

1. Each key geo has at least two card providers.
2. Routing takes geo, BIN and issuing bank into account rather than just splitting traffic by percentage.
3. Cascading is set by decline code: hard declines are never retried.
4. Visa and Mastercard retry rules are respected, including the Merchant Advice Code.
5. You know how many deposits per month cascading recovers.

5. Providers

1. You know each provider’s approval rate for each geo and method.
2. Provider terms (fees, reserves, settlement times) have been reviewed within the last year.
3. There is a backup provider in case the main one fails or is switched off.
4. You compare the cost per successful deposit, not just the fee rate.
5. Each provider has a contact for urgent escalations.

6. Analytics and processes

1. Approval rate is broken down by provider, method, geo, BIN and bank.
2. You track attempt approval rate and player-to-deposit conversion separately.
3. Alerts about approval rate drops arrive before player complaints.
4. Declines are sorted by type: technical, issuer, anti-fraud, cashier.
5. Approval rate has an owner who checks it every day.

How to score the result

• 25–30 “yes” — the cashier is in good shape; look for targeted improvements in weak segments.
• 15–24 “yes” — there are noticeable losses; start with the sections with the most “no” answers.
• Fewer than 15 — deposits are lost at several steps at once; a full audit makes sense.

If “don’t know” comes up often, start with analytics: without it you can’t tell which changes work. We can go through this checklist with you on an intro call and tell you where to start.

In short

How long does a self-check take?

If approval rate data is available, you can go through the checklist for one geo in a couple of hours. The analytics points are usually the hardest.

How is the checklist different from a full audit?

The checklist shows where to look for problems. In an audit we analyse the data and settings ourselves, estimate the losses and deliver a prioritised plan of changes.

Published: 31 October 2026 · Updated: 31 October 2026 · GURO PSP